To support continued improvement we benchmark our performance using the UK Construction Industry Key Performance Indicators, produced by Constructing Excellence. Our performance is monitored on an on-going basis, through client feedback forms, with the key performance indicators being calculated annually.
The key performance indicators for 2021, scored out of 10, are as follows
|Quality of Service||9.6|
|Value for Money||9|
100% of the key performance indicators scores we receive are rated at 8 or more, compared with an industry average of 82 to 88%.